{"id":11511,"date":"2024-09-02T05:28:19","date_gmt":"2024-09-01T23:58:19","guid":{"rendered":"https:\/\/knowskit.com\/?p=11511"},"modified":"2024-09-02T05:28:24","modified_gmt":"2024-09-01T23:58:24","slug":"%d1%87%d1%82%d0%be-%d1%82%d0%b0%d0%ba%d0%be%d0%b5-%d0%bf%d0%be%d0%bb%d0%bd%d0%b0%d1%8f-%d1%84%d0%be%d1%80%d0%bc%d0%b0-spoc","status":"publish","type":"post","link":"https:\/\/knowskit.com\/ru\/%d1%87%d1%82%d0%be-%d1%82%d0%b0%d0%ba%d0%be%d0%b5-%d0%bf%d0%be%d0%bb%d0%bd%d0%b0%d1%8f-%d1%84%d0%be%d1%80%d0%bc%d0%b0-spoc","title":{"rendered":"\u0427\u0442\u043e \u0442\u0430\u043a\u043e\u0435 \u043f\u043e\u043b\u043d\u0430\u044f \u0444\u043e\u0440\u043c\u0430 \u0421\u041f\u041e\u041a?"},"content":{"rendered":"<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"SPOC_Single_Point_of_Contact\"><\/span>SPOC: \u0415\u0434\u0438\u043d\u0430\u044f \u0442\u043e\u0447\u043a\u0430 \u043a\u043e\u043d\u0442\u0430\u043a\u0442\u0430<span class=\"ez-toc-section-end\"><\/span><\/h2><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_80 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title ez-toc-toggle\" style=\"cursor:pointer\">\u041e\u0433\u043b\u0430\u0432\u043b\u0435\u043d\u0438\u0435<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/knowskit.com\/ru\/%d1%87%d1%82%d0%be-%d1%82%d0%b0%d0%ba%d0%be%d0%b5-%d0%bf%d0%be%d0%bb%d0%bd%d0%b0%d1%8f-%d1%84%d0%be%d1%80%d0%bc%d0%b0-spoc\/#SPOC_Single_Point_of_Contact\" >SPOC: \u0415\u0434\u0438\u043d\u0430\u044f \u0442\u043e\u0447\u043a\u0430 \u043a\u043e\u043d\u0442\u0430\u043a\u0442\u0430<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/knowskit.com\/ru\/%d1%87%d1%82%d0%be-%d1%82%d0%b0%d0%ba%d0%be%d0%b5-%d0%bf%d0%be%d0%bb%d0%bd%d0%b0%d1%8f-%d1%84%d0%be%d1%80%d0%bc%d0%b0-spoc\/#Why_SPOCs_are_Super_Cool\" >\u041f\u043e\u0447\u0435\u043c\u0443 SPOC - \u044d\u0442\u043e \u0441\u0443\u043f\u0435\u0440\u043a\u0440\u0443\u0442\u043e<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/knowskit.com\/ru\/%d1%87%d1%82%d0%be-%d1%82%d0%b0%d0%ba%d0%be%d0%b5-%d0%bf%d0%be%d0%bb%d0%bd%d0%b0%d1%8f-%d1%84%d0%be%d1%80%d0%bc%d0%b0-spoc\/#How_SPOCs_Save_the_Day\" >\u041a\u0430\u043a SPOC \u0441\u043f\u0430\u0441\u0430\u044e\u0442 \u043f\u043e\u043b\u043e\u0436\u0435\u043d\u0438\u0435<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/knowskit.com\/ru\/%d1%87%d1%82%d0%be-%d1%82%d0%b0%d0%ba%d0%be%d0%b5-%d0%bf%d0%be%d0%bb%d0%bd%d0%b0%d1%8f-%d1%84%d0%be%d1%80%d0%bc%d0%b0-spoc\/#SPOCs_in_Action\" >\u0421\u041f\u041e\u041a \u0432 \u0434\u0435\u0439\u0441\u0442\u0432\u0438\u0438<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/knowskit.com\/ru\/%d1%87%d1%82%d0%be-%d1%82%d0%b0%d0%ba%d0%be%d0%b5-%d0%bf%d0%be%d0%bb%d0%bd%d0%b0%d1%8f-%d1%84%d0%be%d1%80%d0%bc%d0%b0-spoc\/#Becoming_a_SPOC_Star\" >\u0421\u0442\u0430\u0442\u044c \u0437\u0432\u0435\u0437\u0434\u043e\u0439 \u0421\u041f\u041e\u041a<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/knowskit.com\/ru\/%d1%87%d1%82%d0%be-%d1%82%d0%b0%d0%ba%d0%be%d0%b5-%d0%bf%d0%be%d0%bb%d0%bd%d0%b0%d1%8f-%d1%84%d0%be%d1%80%d0%bc%d0%b0-spoc\/#SPOC_More_Than_Just_One_Meaning\" >\u0421\u041f\u041e\u041a: \u0431\u043e\u043b\u044c\u0448\u0435, \u0447\u0435\u043c \u043e\u0434\u043d\u043e \u0437\u043d\u0430\u0447\u0435\u043d\u0438\u0435<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n\n\n\n\n<p>\u0410\u0431\u0431\u0440\u0435\u0432\u0438\u0430\u0442\u0443\u0440\u0430 SPOC \u0440\u0430\u0441\u0448\u0438\u0444\u0440\u043e\u0432\u044b\u0432\u0430\u0435\u0442\u0441\u044f \u043a\u0430\u043a Single Point of Contact (\u0435\u0434\u0438\u043d\u0430\u044f \u0442\u043e\u0447\u043a\u0430 \u043a\u043e\u043d\u0442\u0430\u043a\u0442\u0430). \u0415\u0433\u043e \u043c\u043e\u0436\u043d\u043e \u0441\u0440\u0430\u0432\u043d\u0438\u0442\u044c \u0441 \u0447\u043b\u0435\u043d\u043e\u043c \u043a\u043e\u043c\u0430\u043d\u0434\u044b \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u0438\u0441\u0442\u043e\u0432, \u043a\u043e\u0442\u043e\u0440\u044b\u0439 \u0437\u043d\u0430\u0435\u0442, \u043a\u0430\u043a \u0440\u0435\u0448\u0430\u0442\u044c \u0442\u0435\u0445\u043d\u0438\u0447\u0435\u0441\u043a\u0438\u0435 \u0432\u043e\u043f\u0440\u043e\u0441\u044b, \u0435\u0441\u043b\u0438 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u044f \u0432\u043d\u0435\u0434\u0440\u044f\u0435\u0442 ITIL. \u041d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u043f\u0440\u0435\u0434\u043f\u0440\u0438\u044f\u0442\u0438\u044f \u0441\u0447\u0438\u0442\u0430\u044e\u0442, \u0447\u0442\u043e ITIL \u043c\u043e\u0436\u0435\u0442 \u043f\u043e\u043c\u043e\u0447\u044c \u0432 \u043e\u0442\u0441\u043b\u0435\u0436\u0438\u0432\u0430\u043d\u0438\u0438 \u0432\u0441\u0435\u0445 \u0432\u0430\u0436\u043d\u044b\u0445 \u043e\u043f\u0435\u0440\u0430\u0446\u0438\u0439, \u0430 \u0437\u043d\u0430\u0447\u0438\u0442, \u0432\u0441\u0435 \u043e\u043d\u0438 \u0431\u0443\u0434\u0443\u0442 \u0440\u0430\u0441\u043f\u043e\u0437\u043d\u0430\u043d\u044b. \u041a\u0440\u043e\u043c\u0435 \u0442\u043e\u0433\u043e, \u044d\u0442\u043e \u043c\u043e\u0436\u0435\u0442 \u0431\u044b\u0442\u044c \u0432\u044b\u0433\u043e\u0434\u043d\u043e \u0434\u043b\u044f \u043d\u0438\u0445, \u0442\u0430\u043a \u043a\u0430\u043a \u0440\u0443\u043a\u043e\u0432\u043e\u0434\u0441\u0442\u0432\u043e \u043c\u043e\u0436\u0435\u0442 \u043b\u0435\u0433\u043a\u043e \u043f\u0440\u043e\u0432\u0435\u0440\u0438\u0442\u044c, \u043a\u0442\u043e \u0438\u043c\u0435\u043d\u043d\u043e \u043c\u043e\u0433 \u0441\u043e\u0432\u0435\u0440\u0448\u0430\u0442\u044c \u0442\u0440\u0430\u043d\u0437\u0430\u043a\u0446\u0438\u0438.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Why_SPOCs_are_Super_Cool\"><\/span>\u041f\u043e\u0447\u0435\u043c\u0443 SPOC - \u044d\u0442\u043e \u0441\u0443\u043f\u0435\u0440\u043a\u0440\u0443\u0442\u043e<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u0418 \u0442\u043e\u0447\u043d\u043e \u0442\u0430\u043a \u0436\u0435 SPOC \u0441\u0442\u0430\u043d\u043e\u0432\u044f\u0442\u0441\u044f \u0441\u0432\u044f\u0442\u044b\u043c\u0438 \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u0438. \u0418\u043c\u0435\u043d\u043d\u043e \u0444\u0438\u043d\u0430\u043d\u0441\u044b \u0438 \u0418\u0422 \u0434\u0435\u043b\u0430\u044e\u0442 \u0431\u0443\u0445\u0433\u0430\u043b\u0442\u0435\u0440\u0441\u043a\u0438\u0435 \u043e\u043f\u0435\u0440\u0430\u0446\u0438\u0438 \u043f\u0440\u043e\u0441\u0442\u044b\u043c\u0438 \u0438 \u043f\u043e\u043d\u044f\u0442\u043d\u044b\u043c\u0438 \u0434\u043b\u044f \u0432\u0441\u0435\u0445, \u043a\u0442\u043e \u0441\u043b\u0435\u0434\u0438\u0442 \u0437\u0430 \u044d\u0442\u043e\u0439 \u0434\u0435\u044f\u0442\u0435\u043b\u044c\u043d\u043e\u0441\u0442\u044c\u044e. \u0410\u0443\u0434\u0438\u0442\u043e\u0440, \u043d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u043c\u043e\u0436\u0435\u0442 \u0437\u0430 \u0441\u0447\u0438\u0442\u0430\u043d\u043d\u044b\u0435 \u043c\u0438\u043d\u0443\u0442\u044b \u0441\u0433\u0435\u043d\u0435\u0440\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u0447\u0435\u043a \u043a\u043e\u043d\u043a\u0440\u0435\u0442\u043d\u043e\u0433\u043e \u043a\u043b\u0438\u0435\u043d\u0442\u0430 \u0438 \u0441\u0440\u0430\u0432\u043d\u0438\u0442\u044c \u0435\u0433\u043e \u0441 \u0441\u0443\u043c\u043c\u043e\u0439 \u0432 \u0442\u0435\u043a\u0441\u0442\u043e\u0432\u043e\u0439 \u0431\u0443\u0445\u0433\u0430\u043b\u0442\u0435\u0440\u0441\u043a\u043e\u0439 \u043a\u043d\u0438\u0433\u0435 \u043f\u043e \u043c\u043e\u0434\u0435\u043b\u0438. \u042d\u0442\u043e \u0442\u0430\u043a\u0436\u0435 \u043e\u0431\u043b\u0435\u0433\u0447\u0430\u0435\u0442 \u0430\u0443\u0434\u0438\u0442\u043e\u0440\u0443 \u043f\u0440\u043e\u0432\u0435\u0440\u043a\u0443 \u0434\u0430\u043d\u043d\u044b\u0445 \u0438 \u0434\u0435\u043b\u0430\u0435\u0442 \u043e\u0442\u0447\u0435\u0442 \u043c\u0435\u043d\u0435\u0435 \u0441\u043b\u043e\u0436\u043d\u044b\u043c.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_SPOCs_Save_the_Day\"><\/span>\u041a\u0430\u043a SPOC \u0441\u043f\u0430\u0441\u0430\u044e\u0442 \u043f\u043e\u043b\u043e\u0436\u0435\u043d\u0438\u0435<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u041e\u043d\u0438 \u043c\u043e\u043b\u043d\u0438\u0435\u043d\u043e\u0441\u043d\u043e \u0441\u043e\u0431\u0438\u0440\u0430\u044e\u0442 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044e \u043d\u0430 \u0441\u0446\u0435\u043d\u0435, \u043f\u043e\u0441\u043a\u043e\u043b\u044c\u043a\u0443 \u0432\u0441\u0435\u0433\u0434\u0430 \u0432\u043b\u0430\u0434\u0435\u044e\u0442 \u0437\u043d\u0430\u043d\u0438\u044f\u043c\u0438 \u0438 \u043c\u043e\u0433\u0443\u0442 \u0434\u0430\u0442\u044c \u043e\u0442\u0432\u0435\u0442\u044b.<\/li>\n\n\n\n<li>\u0412 \u0438\u0445 \u043b\u0435\u043a\u0441\u0438\u043a\u043e\u043d\u0435 \u043d\u0435\u0442 \u0436\u0430\u0440\u0433\u043e\u043d\u0438\u0437\u043c\u043e\u0432, \u043f\u043e\u044d\u0442\u043e\u043c\u0443 \u043e\u043d\u0438 - \u0432\u0430\u0448\u0438 \u043f\u043e\u0441\u0435\u0442\u0438\u0442\u0435\u043b\u0438 \u043f\u043e \u0432\u044b\u0437\u043e\u0432\u0443.<\/li>\n\n\n\n<li>\u0411\u044e\u0440\u043e\u043a\u0440\u0430\u0442\u044b \u043d\u0435 \u043c\u043e\u0433\u0443\u0442 \u043f\u0440\u043e\u0434\u044b\u0440\u044f\u0432\u0438\u0442\u044c \"\u0414\u0436\u0435\u0442\u044b\", \u043f\u043e\u0441\u043a\u043e\u043b\u044c\u043a\u0443 \u043e\u043d\u0438 \u0440\u0430\u0431\u043e\u0442\u0430\u044e\u0442 \u043d\u0430 \u043c\u0430\u0437\u0443\u0442\u0435, \u0430 \u0432\u043c\u0435\u0441\u0442\u043e \u044d\u0442\u043e\u0433\u043e \u0438\u0445 \u043c\u043e\u0436\u043d\u043e \u0440\u0435\u0437\u0430\u0442\u044c, \u043a\u0430\u043a \u0433\u043e\u0440\u044f\u0447\u0438\u0439 \u043d\u043e\u0436 \u043c\u0430\u0441\u043b\u043e.<\/li>\n\n\n\n<li>\u041e\u043d\u0438 \u043f\u0440\u0435\u0432\u0440\u0430\u0449\u0430\u044e\u0442 \u0433\u043e\u043b\u043e\u0432\u043d\u0443\u044e \u0431\u043e\u043b\u044c \u0432 \"\u0434\u0430\u0439 \u043f\u044f\u0442\u044c\", \u043f\u0440\u0435\u0434\u043b\u0430\u0433\u0430\u044f \u0440\u0430\u0437\u043b\u0438\u0447\u043d\u044b\u0435 \u0432\u0430\u0440\u0438\u0430\u043d\u0442\u044b \u0440\u0435\u0448\u0435\u043d\u0438\u044f, \u0438\u043d\u043e\u0433\u0434\u0430 \u043f\u0440\u043e\u0441\u0442\u044b\u0435, \u0447\u0442\u043e\u0431\u044b \u0443\u0441\u0442\u0440\u0430\u043d\u0438\u0442\u044c \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0443<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"SPOCs_in_Action\"><\/span>\u0421\u041f\u041e\u041a \u0432 \u0434\u0435\u0439\u0441\u0442\u0432\u0438\u0438<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u041f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u044c\u0442\u0435, \u0447\u0442\u043e \u0432\u044b \u0432\u043c\u0435\u0441\u0442\u0435 \u0432\u044b\u043f\u043e\u043b\u043d\u044f\u0435\u0442\u0435 \u0440\u0430\u0431\u043e\u0447\u0438\u0439 \u043f\u0440\u043e\u0435\u043a\u0442. \u0412\u043c\u0435\u0441\u0442\u043e \u0442\u043e\u0433\u043e \u0447\u0442\u043e\u0431\u044b \u043e\u0431\u0440\u0430\u0449\u0430\u0442\u044c\u0441\u044f \u043a\u043e \u0432\u0441\u0435\u043c, \u0432\u044b \u043e\u0431\u0440\u0430\u0449\u0430\u0435\u0442\u0435\u0441\u044c \u043a SPOC, \u043a\u043e\u0442\u043e\u0440\u044b\u0439 \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0438\u0432\u0430\u0435\u0442 \u0441\u0431\u043e\u0440 \u0432\u0441\u0435\u0439 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u0438 \u0432 \u043e\u0434\u043d\u043e\u043c \u043c\u0435\u0441\u0442\u0435 \u0438 \u0434\u0435\u0440\u0436\u0438\u0442 \u0432\u0430\u0441 \u0432 \u043a\u0443\u0440\u0441\u0435 \u0432\u0441\u0435\u0445 \u0441\u043e\u0431\u044b\u0442\u0438\u0439 \u043d\u0430 \u043f\u0440\u043e\u0442\u044f\u0436\u0435\u043d\u0438\u0438 \u0432\u0441\u0435\u0433\u043e \u043f\u0440\u043e\u0435\u043a\u0442\u0430. \u042d\u0442\u043e \u0432\u0441\u0435 \u0440\u0430\u0432\u043d\u043e \u0447\u0442\u043e \u0438\u043c\u0435\u0442\u044c \u0441\u0435\u043a\u0440\u0435\u0442\u0430\u0440\u044f, \u043a\u043e\u0442\u043e\u0440\u044b\u0439 \u0432\u0441\u0435\u0433\u0434\u0430 \u043f\u043e\u043c\u043e\u0433\u0430\u0435\u0442 \u0432\u0430\u043c \u0432 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0447\u0435\u0441\u043a\u043e\u0439 \u0440\u0430\u0431\u043e\u0442\u0435.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Becoming_a_SPOC_Star\"><\/span>\u0421\u0442\u0430\u0442\u044c \u0437\u0432\u0435\u0437\u0434\u043e\u0439 \u0421\u041f\u041e\u041a<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>SPOC - \u044d\u0442\u043e \u043d\u0435 \u043f\u0440\u043e\u0441\u0442\u043e \u043e\u0441\u043d\u043e\u0432\u0430 \u043c\u043d\u043e\u0433\u0438\u0445 \u043e\u043f\u0435\u0440\u0430\u0446\u0438\u0439 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438. \u042d\u0442\u043e \u043a\u0430\u043a \u0433\u043e\u043d\u043e\u0447\u043d\u044b\u0439 \u0430\u0432\u0442\u043e\u043c\u043e\u0431\u0438\u043b\u044c \u0432 \u043c\u0438\u0440\u0435 \u0430\u0432\u0442\u043e\u0441\u043f\u043e\u0440\u0442\u0430 - \u0432\u044b \u0434\u043e\u043b\u0436\u043d\u044b \u0431\u044b\u0442\u044c \u0442\u0435\u043c, \u043a\u0442\u043e \u043c\u043d\u043e\u0433\u043e\u043a\u0440\u0430\u0442\u043d\u043e \u0443\u0441\u0438\u043b\u0438\u0432\u0430\u0435\u0442 \u0435\u0433\u043e \u0438 \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u0443\u0435\u0442 \u0435\u0433\u043e \u0441\u043a\u043e\u0440\u043e\u0441\u0442\u044c. \u0412\u044b \u0445\u043e\u0442\u0438\u0442\u0435 \u0441\u043c\u0435\u0448\u0430\u0442\u044c \u043e\u0431\u0449\u0435\u043d\u0438\u0435 \u0441 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u0435\u0439, \u0430 \u0437\u043d\u0430\u0447\u0438\u0442, \u043e\u0448\u0435\u043b\u043e\u043c\u0438\u0442\u044c \u0441\u0432\u043e\u0438\u0445 \u0441\u043e\u0431\u0435\u0441\u0435\u0434\u043d\u0438\u043a\u043e\u0432 \u043c\u0435\u0442\u043e\u0434\u0430\u043c\u0438 \u0432\u043d\u0435\u0434\u0440\u0435\u043d\u0438\u044f ITIL. \u0425\u043e\u0440\u043e\u0448\u0438\u0435 SPOC \u043d\u0430\u0441\u0442\u043e\u043b\u044c\u043a\u043e \u0433\u043b\u0430\u0434\u043a\u0438\u0435, \u0447\u0442\u043e \u043c\u043e\u0433\u0443\u0442 \u043f\u043e\u0441\u0442\u043e\u044f\u043d\u043d\u043e \u0440\u0430\u0434\u043e\u0432\u0430\u0442\u044c \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432, \u0434\u0430\u0436\u0435 \u043a\u043e\u0433\u0434\u0430 \u0442\u0435 \u044d\u0442\u043e\u0433\u043e \u043d\u0435 \u043e\u0441\u043e\u0437\u043d\u0430\u044e\u0442. \u041a\u0440\u043e\u043c\u0435 \u0442\u043e\u0433\u043e, \u044f \u0434\u043e\u043b\u0436\u0435\u043d \u0434\u043e\u0431\u0430\u0432\u0438\u0442\u044c, \u0447\u0442\u043e \u043e\u043d\u0438 \u043c\u043e\u0433\u0443\u0442 \u0432\u0435\u0441\u0442\u0438 \u0437\u0430\u043d\u044f\u0442\u0438\u044f, \u0441\u043e\u043e\u0431\u0449\u0430\u0442\u044c \u0432\u0430\u043c \u043d\u043e\u0432\u043e\u0441\u0442\u0438 \u0438 \u0432\u0441\u0442\u0440\u0435\u0447\u0430\u0442\u044c\u0441\u044f \u0441 \u0432\u0430\u043c\u0438 \u0432 \u043e\u0434\u043d\u043e\u043c \u0438 \u0442\u043e\u043c \u0436\u0435 \u043c\u0435\u0441\u0442\u0435. \u041f\u043e\u0442\u0440\u044f\u0441\u0430\u044e\u0449\u0435, \u0434\u0430?<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"SPOC_More_Than_Just_One_Meaning\"><\/span>\u0421\u041f\u041e\u041a: \u0431\u043e\u043b\u044c\u0448\u0435, \u0447\u0435\u043c \u043e\u0434\u043d\u043e \u0437\u043d\u0430\u0447\u0435\u043d\u0438\u0435<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u041d\u0435\u0431\u043e\u043b\u044c\u0448\u043e\u0439 \u0447\u0430\u0441\u0442\u043d\u044b\u0439 \u043e\u043d\u043b\u0430\u0439\u043d-\u043a\u0443\u0440\u0441 (\u043e\u0431\u0440\u0430\u0437\u043e\u0432\u0430\u043d\u0438\u0435): \u041c\u043e\u0436\u043d\u043e \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u044c \u0434\u043b\u044f \u0438\u043b\u043b\u044e\u0441\u0442\u0440\u0430\u0446\u0438\u0438 \u0442\u043e\u0433\u043e, \u043a\u0430\u043a\u0438\u043c \u0431\u044b\u043b \u0443\u0440\u043e\u043a, \u0434\u043b\u044f \u0443\u0447\u0435\u043d\u0438\u043a\u043e\u0432, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0437\u0430\u043d\u0438\u043c\u0430\u044e\u0442\u0441\u044f \u043e\u043d\u043b\u0430\u0439\u043d-\u043e\u0431\u0443\u0447\u0435\u043d\u0438\u0435\u043c<\/li>\n\n\n\n<li>\u041a\u043e\u043d\u043a\u0440\u0435\u0442\u043d\u0430\u044f \u0442\u043e\u0447\u043a\u0430 \u043a\u043e\u043d\u0442\u0430\u043a\u0442\u0430 (\u0431\u0438\u0437\u043d\u0435\u0441): \u041c\u043e\u0436\u0435\u0442 \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u044c\u0441\u044f \u0441 \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u0430\u043c\u0438 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u0434\u043b\u044f \u043f\u043e\u0434\u0442\u0432\u0435\u0440\u0436\u0434\u0435\u043d\u0438\u044f \u0438\u0445 \u043a\u043e\u043c\u043f\u0435\u0442\u0435\u043d\u0442\u043d\u043e\u0441\u0442\u0438 \u0432 \u0441\u0432\u043e\u0435\u0439 \u0440\u0430\u0431\u043e\u0442\u0435, \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0435\u043d\u0438\u044f \u0431\u0435\u0437\u043e\u043f\u0430\u0441\u043d\u043e\u0441\u0442\u0438 \u043e\u043d\u043b\u0430\u0439\u043d-\u0442\u0440\u0430\u043d\u0437\u0430\u043a\u0446\u0438\u0439, \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u043f\u0440\u043e\u0431\u043b\u0435\u043c, \u0441\u0432\u044f\u0437\u0430\u043d\u043d\u044b\u0445 \u0441 \u043f\u0440\u043e\u0438\u0437\u0432\u043e\u0434\u0441\u0442\u0432\u0435\u043d\u043d\u044b\u043c\u0438 \u043d\u0430\u0432\u044b\u043a\u0430\u043c\u0438, \u043a\u043e\u043d\u0442\u0440\u043e\u043b\u044f \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u0430 \u0438 \u0442. \u0434.<\/li>\n\n\n\n<li>\u041a\u043e\u0441\u043c\u0438\u0447\u0435\u0441\u043a\u0430\u044f \u0442\u043e\u0447\u043a\u0430 \u043a\u043e\u043d\u0442\u0430\u043a\u0442\u0430 (Aerospace): \u0417\u0435\u043c\u043b\u044f - \u044d\u0442\u043e \u043a\u0430\u043a \u043f\u0435\u0440\u0435\u0441\u0430\u0434\u043e\u0447\u043d\u0430\u044f \u0441\u0442\u0430\u043d\u0446\u0438\u044f \u0434\u043b\u044f \u043a\u043e\u0441\u043c\u043e\u0441\u0430, \u0442\u0430, \u0447\u0442\u043e \u043d\u0430\u0431\u0438\u0440\u0430\u0435\u0442 \u043f\u0440\u043e\u0441\u0442\u0440\u0430\u043d\u0441\u0442\u0432\u043e \u0432\u043d\u0443\u0442\u0440\u0438 \u0432\u0441\u0435\u043b\u0435\u043d\u043d\u043e\u0439.<\/li>\n\n\n\n<li>\u041f\u0440\u043e\u0441\u0442\u0440\u0430\u043d\u0441\u0442\u0432\u0435\u043d\u043d\u0430\u044f \u0442\u043e\u0447\u043a\u0430 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f (\u0438\u043d\u0436\u0435\u043d\u0435\u0440\u0438\u044f): HAL TEKMATE - \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0435 \u0443\u0441\u0442\u0440\u043e\u0439\u0441\u0442\u0432\u0430, \u0432\u043d\u0443\u0442\u0440\u0438\u0447\u0435\u0440\u0435\u043f\u043d\u043e\u0439 \u043f\u0443\u0442\u044c \u0434\u043b\u044f \u044d\u0444\u0430\u043f\u0442\u0438\u0447\u0435\u0441\u043a\u043e\u0439 \u0441\u0432\u044f\u0437\u0438 (Hal Tekmate 511, \u0442\u0430\u043a\u0436\u0435 \u0443\u043f\u043e\u043c\u0438\u043d\u0430\u0435\u043c\u044b\u0439 \u043a\u0430\u043a Hal, \u044f\u0432\u043b\u044f\u0435\u0442\u0441\u044f \u0442\u0438\u043f\u043e\u043c \u043f\u0440\u043e\u0434\u0432\u0438\u043d\u0443\u0442\u043e\u0433\u043e \u0438 \u043d\u0435\u0437\u0430\u043a\u043e\u043d\u043d\u043e\u0433\u043e 2D \u0430\u043d\u0434\u0440\u043e\u0438\u0434\u0430 \u043e \u0440\u0430\u0437\u0443\u043c\u043d\u043e\u043c \u0418\u0418, \u0432\u0437\u0430\u0438\u043c\u043e\u0434\u0435\u0439\u0441\u0442\u0432\u0443\u044e\u0449\u0435\u043c \u043d\u0435\u043f\u043e\u0441\u0440\u0435\u0434\u0441\u0442\u0432\u0435\u043d\u043d\u043e \u0441 \u0447\u0435\u043b\u043e\u0432\u0435\u0447\u0435\u0441\u043a\u0438\u043c \u043c\u043e\u0437\u0433\u043e\u043c \u0447\u0435\u0440\u0435\u0437 \u0447\u0438\u043f)<\/li>\n\n\n\n<li>\u0421\u0442\u0440\u0430\u0442\u0435\u0433\u0438\u0447\u0435\u0441\u043a\u0438\u0439 \u043f\u043b\u0430\u043d \u0443\u0445\u043e\u0434\u0430 (\u0437\u0434\u0440\u0430\u0432\u043e\u043e\u0445\u0440\u0430\u043d\u0435\u043d\u0438\u0435): \u041a\u043e\u043c\u0430\u043d\u0434\u0430 \u043f\u0440\u0438\u043d\u0438\u043c\u0430\u0435\u0442 \u0435\u0449\u0435 \u043d\u0435 \u0440\u0435\u0430\u043b\u0438\u0437\u043e\u0432\u0430\u043d\u043d\u044b\u0439 \u043f\u043b\u0430\u043d \u0443\u0445\u043e\u0434\u0430 \u0437\u0430 \u043f\u043e\u0441\u0442\u0443\u043f\u0438\u0432\u0448\u0438\u043c \u043f\u0430\u0446\u0438\u0435\u043d\u0442\u043e\u043c, \u043a\u043e\u0442\u043e\u0440\u044b\u0439 \u0432 \u0438\u0442\u043e\u0433\u0435 \u043f\u043e\u0437\u0432\u043e\u043b\u0438\u0442 \u0441\u043e\u043a\u0440\u0430\u0442\u0438\u0442\u044c \u0441\u0440\u043e\u043a \u0433\u043e\u0441\u043f\u0438\u0442\u0430\u043b\u0438\u0437\u0430\u0446\u0438\u0438 \u0438 \u043f\u043e\u0432\u044b\u0441\u0438\u0442\u044c \u043e\u0431\u0449\u0443\u044e \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u043d\u043e\u0441\u0442\u044c \u043f\u0430\u0446\u0438\u0435\u043d\u0442\u043e\u0432<\/li>\n\n\n\n<li>\u0421\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u043d\u0430\u044f \u043f\u0440\u043e\u0446\u0435\u0434\u0443\u0440\u0430 \u043b\u0435\u0447\u0435\u043d\u0438\u044f (\u043c\u0435\u0434\u0438\u0446\u0438\u043d\u0430): \u041f\u043e\u0434\u043e\u0431\u043d\u043e \u0434\u043e\u0432\u0435\u0440\u0435\u043d\u043d\u044b\u043c \u0430\u0440\u0445\u0438\u0442\u0435\u043a\u0442\u0443\u0440\u043d\u044b\u043c \u0441\u0445\u0435\u043c\u0430\u043c, \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u043d\u0430\u044f \u043f\u0440\u043e\u0446\u0435\u0434\u0443\u0440\u0430 \u0432\u0440\u0430\u0447\u0430 \u0434\u043e\u043b\u0436\u043d\u0430 \u043e\u0442\u043e\u0431\u0440\u0430\u0436\u0430\u0442\u044c \u0432\u0441\u0435 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\u043f\u0440\u043e\u0431\u043b\u0435\u043c<\/li>\n\n\n\n<li>\u0421\u0442\u0443\u0434\u0435\u043d\u0447\u0435\u0441\u043a\u0438\u0439 \u043f\u0430\u0440\u043b\u0430\u043c\u0435\u043d\u0442 \u041a\u0430\u043d\u0430\u0434\u044b (\u041f\u043e\u043b\u0438\u0442\u0438\u043a\u0430): \u041a\u0430\u043d\u0430\u0434\u0430 \u0444\u043e\u0440\u043c\u0438\u0440\u0443\u0435\u0442 \u043c\u043e\u043b\u043e\u0434\u044b\u0445 \u043b\u0438\u0434\u0435\u0440\u043e\u0432, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u0443\u044e\u0442 \u0434\u0443\u0445 \u0434\u0435\u043c\u043e\u043a\u0440\u0430\u0442\u0438\u0438 \u0432\u043d\u0443\u0442\u0440\u0438 \u0441\u0435\u0431\u044f<\/li>\n\n\n\n<li>\u0411\u0435\u0437\u043e\u043f\u0430\u0441\u043d\u044b\u0439 \u043f\u0440\u043e\u0442\u043e\u043a\u043e\u043b \u0441\u0432\u044f\u0437\u0438 (IT): \u044d\u0442\u043e\u0442 \u0438\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442 - \u043e\u0442\u043b\u0438\u0447\u043d\u044b\u0439 \u0441\u043f\u043e\u0441\u043e\u0431 \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0438\u0442\u044c \u0431\u0435\u0437\u043e\u043f\u0430\u0441\u043d\u043e\u0441\u0442\u044c \u043b\u0438\u0447\u043d\u044b\u0445 \u0432\u0441\u0442\u0440\u0435\u0447.<\/li>\n\n\n\n<li>\u0421\u0438\u043d\u0445\u0440\u043e\u043d\u0438\u0437\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u044b\u0439 \u043f\u0440\u043e\u0446\u0435\u0441\u0441 \u0441\u043e\u0432\u043c\u0435\u0441\u0442\u043d\u043e\u0439 \u0440\u0430\u0431\u043e\u0442\u044b (\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0435\u043a\u0442\u0430\u043c\u0438): \u0418\u0434\u0435\u0430\u043b\u044c\u043d\u0430\u044f \u0441\u0442\u0440\u0430\u043d\u0438\u0446\u0430 \u0434\u043b\u044f \u043d\u0430\u0447\u0430\u043b\u0430 \u043f\u0440\u043e\u0435\u043a\u0442\u0430 - \u044d\u0442\u043e \u043a\u043e\u0433\u0434\u0430 \u0432\u0441\u0435 \u043d\u0430\u0445\u043e\u0434\u044f\u0442\u0441\u044f \u043d\u0430 \u043e\u0434\u043d\u043e\u043c \u0438 \u0442\u043e\u043c \u0436\u0435 \u044d\u0442\u0430\u043f\u0435, \u0432 \u043e\u0434\u043d\u043e \u0438 \u0442\u043e \u0436\u0435 \u0432\u0440\u0435\u043c\u044f.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>\u041f\u043e\u043b\u043d\u0430\u044f \u0444\u043e\u0440\u043c\u0430 SPOC - SPOC: Single Point of Contact.<br \/>\n\u0410\u0431\u0431\u0440\u0435\u0432\u0438\u0430\u0442\u0443\u0440\u0430 SPOC \u0440\u0430\u0441\u0448\u0438\u0444\u0440\u043e\u0432\u044b\u0432\u0430\u0435\u0442\u0441\u044f \u043a\u0430\u043a Single Point of Contact (\u0435\u0434\u0438\u043d\u0430\u044f \u0442\u043e\u0447\u043a\u0430 \u043a\u043e\u043d\u0442\u0430\u043a\u0442\u0430).<\/p>","protected":false},"author":1,"featured_media":10771,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categories":[10],"tags":[21,9260,9259,9261],"class_list":["post-11511","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-full-form","tag-full-form","tag-full-form-of-spoc","tag-spoc","tag-spoc-acronym"],"taxonomy_info":{"category":[{"value":10,"label":"Full Form"}],"post_tag":[{"value":21,"label":"Full 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